Refund policy

We want you (and your little ones) to absolutely love everything you receive from Hello Buttercup. If something’s not quite right, we’re here to help.

Returns & Exchanges Policy

• Full-priced items can be returned for store credit or exchange

• Sale items are final sale, but sale clothing & accessories may be exchanged for another size or product (if available)

• All returns must be requested within 14 days of receiving your order

• Items must be unworn, unused, with tags and in original packaging

• For hygiene reasons, returns on swimwear and intimates may not be accepted

• Return postage is at the buyer’s expense

How to Request a Return or Exchange

1. Email us at hello@hellobuttercup.com.au within 14 days of receiving your order

2. Include your order number, reason for return/exchange, and proof of purchase

3. Wait for our reply before sending your item—unapproved returns will not be accepted

4. Once approved, return your item using a trackable shipping method

5. We’ll process your store credit or exchange within 7 business days of receiving your return

Store Credit & Exchanges

• Store credits are sent via email and can be used anytime

• Exchanges are shipped once we’ve received and inspected your return

Faulty or Damaged Items

We quality-check everything with love, but if something arrives damaged or faulty:

1. Email us at hello@hellobuttercup.com.au with your order number and a description (plus photos if you can)

2. We’ll assess your request and let you know next steps

3. If approved, we’ll send you a prepaid return shipping label

4. You can choose a full refund or replacement item